If you’ve ordered something online and wondered why it’s taking longer than expected to arrive in Lebanon, you’re not alone. Customs clearance is one of the most common causes of shipping delays, and recently, many shipments across the country experienced longer processing times than usual.
Here’s a clear breakdown of what actually delays packages at customs in Lebanon, what happened recently, and where things stand now.
How Customs Clearance Works in Lebanon
When your package arrives in Lebanon, it does not go directly to delivery. It must first pass through customs, where authorities review shipments to ensure compliance with regulations set by the Ministry of Finance.
During this process, customs may:
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Verify shipment documents and invoices
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Inspect goods physically
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Apply duties, taxes, or additional checks
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Approve release for final delivery
This step applies to all couriers and shipping companies, not just Shipped.io.
What Causes Customs Delays?
Several factors can slow down clearance, including:
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New control measures introduced by the Ministry of Finance
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High shipment volume, especially during peak seasons
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Random inspections that require physical checks
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Missing or unclear documentation
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Product classification reviews to determine duties
Over the past few weeks, new control procedures were implemented nationwide. These measures affected clearance timelines across the entire industry, not just individual shipments or companies.
What Happened Recently?
Recently, customs introduced additional verification steps, which temporarily slowed down processing for many incoming shipments. This resulted in longer-than-usual delivery timelines for customers across Lebanon, regardless of the courier or service used.
While these delays were external and beyond any single company’s control, we understand how frustrating they can be when you’re waiting on an order.
The Good News: Shipping Is Back to Normal
The additional measures have now been resolved, and customs operations are back to their usual pace.
✔ Shipments are now clearing normally
✔ Delivery timelines are back to 3–4 weeks, as expected
✔ New incoming orders are moving smoothly
At Shipped.io, we are actively monitoring every shipment and following up daily with customs and clearing agents to ensure there are no unnecessary delays.
What We’re Doing at Shipped.io
To make sure this doesn’t happen again without clear communication, we’ve taken concrete steps:
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Strengthened internal tracking and escalation processes
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Increased daily follow-ups with customs and clearing agents
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Improved communication with customers when delays occur
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Set clearer expectations around delivery timelines
Transparency matters to us, and we believe customers deserve honest, clear updates.
What You Can Expect Going Forward
From now on, customers can expect:
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Normal delivery timelines (3–4 weeks)
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Proactive updates if anything changes
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Continued support from our team throughout the shipping process
Customs clearance is an unavoidable step in international shipping, but with experience, preparation, and close follow-up, it can be managed efficiently.
Final Thoughts
Shipping delays are never ideal, but understanding why they happen makes them easier to navigate. We appreciate your patience during the recent disruption and are committed to providing reliable, transparent shipping moving forward.
If you ever have questions about your shipment, our team is always here to help.
