Frequently Asked Questions

Do I need an Amazon account?

No, you can add products without creating an Amazon account using shipped.io extension or application.

Do I need a US shipping address?

No. Once you download our extension or application, our system will automatically adjust the address to our US warehouse.

Do I adjust the address on Amazon?

No, simply leave it as is. Once you download our extension or application, our system will automatically adjust the address to our US warehouse.

Can I buy any product from Amazon?

Yes, with the exception of illegal & unsafe banned items. Learn More

What is Amazon Prime and how does it help?

Being members of Amazon Prime means that if available, the product you ordered will reach our warehouse in the US on the same day. Therefore, your product will be delivered to Lebanon much faster.

Why can't I see the “Delivery Cost” button on Amazon?

This means that the item you’ve selected does not state the “weight” or “dimensions”.

In this case, you can call our support for assistance or use our shipping calculator.

Is there an application I can use to support this service?

You can download Shipped.io application on your mobile to enjoy a smoother shopping experience.

1) If you have an iPhone, you can download our app from Apple Store.

2) If you have an Android device, you can install our app from Google Play Store.

Which browser is Shipped.io Extension available on?

Shipped.io is supported on the following browsers:

1) Google Chrome: Chrome Web Store.

2) Mozilla Firefox: Firefox Add-Ons.

In case you have Safari, Microsoft Edge, or any other browser, you will need to download google Chrome or download Mozilla Firefox.

What does the final price include?

Delivery Cost = Shipping cost (Within USA, From USA to Lebanon, and Within Lebanon) + Custom fees +VAT.

How do I pay for my order?

You have 3 options for payment:

1) Credit Card  (Any Credit Card, doesn't have to be American)

2) Cash on Delivery

3) Pass by our office to pay in Cash

4) OMT

If it's your first time ordering with us, we require that you pay a minimum down payment if your order exceeds $200.

What is the dollar exchange rate policy?

We buy products from Amazon and US websites in dollars, so the dollar exchange rate we charge customers varies according to the Lebanese financial situation.

In case of any problems with customs, do I have to pay extra?

No, the final price you see on Shipped.io is the exact price you pay. We take responsibility for any inconvenience in terms of additional fees.

How long will it take for my order to arrive?

Delivery time varies depending on the Amazon seller. However, once your item reaches our warehouse in the US, we are able to deliver it to you within 1-2 weeks.

Can I order more than 1 piece of the same item?

Yes, the “+” sign next to the “Delivery Cost” button allows you to add multiples of the same product.

Once you do so, our extension will automatically grant you a 10% discount on delivery cost for every additional piece.

Can I order products from websites other than Amazon?

Amazon carries a wide variety of more than 3 billion products to choose from. Therefore, you can find almost everything you need.

In case you did not find your item on Amazon, kindly fill the form below or send us the links on WhatsApp to 76 444 544 and we will get back to you within 24 hours.

Can I return/exchange the product if it was damaged/ not as requested?

Shipped.io offers a 14-day return policy applicable following the terms and conditions:

- if the item received is not as described/advertised.

- if the item received is damaged or has missing parts.

- if the item has not been used, opened, worn or altered by the customer.

In case of exchange, you would be required to pay the shipping fee from Beirut back to USA, and we will handle the shipping cost from US back to Lebanon.

If I ordered clothes/shoes that didn’t fit my size, do I get a refund/exchange?

Unfortunately, we are not responsible for sizing issues. Please make sure you refer to the size charts on Amazon to avoid any inconvenience.

Can I cancel my order after confirmation?

Once your order is confirmed, you will have 24hours in case you want to cancel.

Where can I pick up my item?

There's no need for you to go through the hassle, we've got it covered! We offer free delivery all across Lebanon, but if you insist on passing by, we'll be waiting to meet you in our office.

Where are our offices located?

We are located in Jdeideh, Pierre Gemayel Street, facing Total Station.  

Do you deliver all over Lebanon?

Yes, we offer free delivery across Lebanon.

I still have questions, who can I contact?

You can call/WhatsApp our support on 76-444 544, or send us an email on info@shipped.io.