Frequently Asked Questions
How do I pay for my order?
You have 4 options for payment:
1) Credit Card (Any Credit Card, doesn't have to be American) = $ Amount of order + ($ amount of order x 5%)
2) OMT or BOB
3) Check in dollars = Order Value in $ x 2.7
4) Our driver will pick it up from your address.
Due to the daily change in the dollar exchange rate, we are requesting the full payment of the order upfront before its confirmation. We are no longer requesting deposits, that's simply because we want you to secure your order at the rate of the day the order is confirmed.
How is the payment processed with the changing dollar rate?
Due to the fact that the dollar exchange rate is fluctuating by the hour, we are requesting the due amount to be paid according to the rate on the day of payment and not the day when the order was placed. Our customer service team will coordinate with you earlier the same day accordingly.
Do I need an Amazon account?
No, you can add products without creating an Amazon account using shipped.io extension or application.
Do I need a US shipping address?
No. Once you download our extension or application, our system will automatically adjust the address to our US warehouse.
Do I adjust the address on Amazon?
No, simply leave it as is. Once you download our extension or application, our system will automatically adjust the address to our US warehouse.
Can I buy any product from Amazon?
Yes, with the exception of illegal & unsafe banned items. Learn More
What is Amazon Prime and how does it help?
Being members of Amazon Prime means that if available, the product you ordered will reach our warehouse in the US on the same day. Therefore, your product will be delivered to Lebanon much faster.
Why can't I see the “Delivery Cost” button on Amazon?
This means that the item you’ve selected does not state the “weight” or “dimensions”.
In this case, you can call our support for assistance or use our shipping calculator.
Which browser is Shipped.io Extension available on?
What does the final price include?
Delivery Cost = Shipping cost (Within USA, From USA to Lebanon, and Within Lebanon) + Custom fees +VAT.
In case of any problems with customs, do I have to pay extra?
No, the final price you see on Shipped.io is the exact price you pay. We take responsibility for any inconvenience in terms of additional fees.
How long will it take for my order to arrive?
Delivery time varies depending on the Amazon seller. However, once your item reaches our warehouse in the US, we are able to deliver it to you within 2-3 weeks.
Can I order more than 1 piece of the same item?
Yes, the “+” sign next to the “Delivery Cost” button allows you to add multiples of the same product.
Once you do so, our extension will automatically grant you a 10% discount on delivery cost for every additional piece.
Can I order products from websites other than Amazon?
Amazon carries a wide variety of more than 3 billion products to choose from. Therefore, you can find almost everything you need.
In case you did not find your item on Amazon, kindly fill the form below or send us the links on WhatsApp to 76 444 544 and we will get back to you within 24 hours.
What is the policy regarding a problem with the seller?
We aren't responsible for issues with sellers. We are a shipping service, and an intermediary service between our clients and sellers. In case of faulty items, we are obliged to communicate with the seller and await a refund before getting back to our clients with a feedback and a financial refund if applicable. The cost of returning the item should be paid by the client.
Can I return the product if it was damaged/ not as requested?
Shipped.io offers a 14-day return policy applicable following the terms and conditions:
- if the item received is not as described/advertised.
- if the item received is damaged or has missing parts.
- if the item has not been used, opened, worn or altered by the customer.
In case of return, you would be required to pay the shipping fee from Lebanon back to USA, and from USA back to Lebanon.
If I ordered clothes/shoes that didn’t fit my size, do I get a refund/exchange?
Unfortunately, we are not responsible for sizing issues. Please make sure you refer to the size charts on Amazon to avoid any inconvenience.
Can I cancel my order after confirmation?
Once your order is confirmed, you can't cancel.
Is there a minimum order amount?
You can order any item you like regardless, but if the total is less than 150,000 L.L., you have to pay a minimum charge of 10,000 L.L.
Where can I pick up my item?
There's no need for you to go through the hassle, we've got it covered! We offer free delivery all across Lebanon, but if you insist on passing by, we'll be waiting to meet you in our office.
Where are our offices located?
We are located in Jdeideh, Pierre Gemayel Street, facing Total Station. Find it here
Do you deliver all over Lebanon?
Yes, we offer free delivery across Lebanon.
I still have questions, who can I contact?
You can call/WhatsApp our support on 76-444 544, or send us an email on email@example.com. Our customer service team is available everyday from 9 am till 6 pm.