1. Introduction
Shipped.io (“we,” “us,” “our”), operating from Lebanon, is committed to safeguarding your personal data in line with Lebanese laws, European GDPR (for customers connected with Europe), and global best practices.
2. Personal Data We Collect
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Account & Profile Data: name, email, phone number, password
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Order & Payment Data: shipping address, billing information, transaction details
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Usage & Device Data: IP address, browser details, device type
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Customer Support & Communications: inquiries and chat records
3. Purpose of Processing
Your information is used to:
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Provide, operate, and improve our shipment services
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Process payments via secure, PCI-compliant providers
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Handle customer inquiries and offer support
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Conduct analytics to enhance our platform
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Send you service-related updates and promotions (only with consent)
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Prevent fraud and comply with legal obligations
4. Legal Basis & Compliance
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We rely on consent when required (e.g., marketing emails).
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We process data as necessary to perform a contract (i.e., shipping orders).
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We rely on legitimate interests for operational purposes, fraud prevention, and analytics.
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We comply with any applicable legal requests or regulatory requirements.
5. Sharing and Disclosures
We may share your data with:
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Service providers: shipping carriers (e.g., AUS, LibanPost), payment processors, IT providers, analytics tools
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Legal authorities: if required by Lebanese law or court order
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Business transactions: in case of a merger or acquisition (with confidentiality safeguards)
6. Data Transfers
Though operations are Lebanon-based, your data may be transferred internationally (e.g., to shipping partners or cloud providers). We ensure such transfers are protected by appropriate safeguards (e.g. EU Standard Contractual Clauses or equivalent).
7. Data Retention
We keep your personal data as long as needed to:
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Provide our services
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Comply with legal obligations
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Resolve disputes
After such purposes expire, data is securely deleted or anonymized.
8. Your Rights
You have the right to:
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Access and review your personal data
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Correct inaccurate or incomplete data
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Delete your data when no longer needed
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Object to or restrict processing
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Withdraw consent (for marketing) at any time
To exercise your rights, contact us at privacy@shipped.io. We may ask you to verify your identity before fulfilling requests.
9. Security Measures
We implement industry-standard measures—such as HTTPS, encryption, restricted access—to protect your data. No system is perfect, so we also encourage users to secure their own account credentials.
10. Children
Our services are not intended for minors under 13. We don’t knowingly collect data from children. If discovered, we will promptly delete it.
11. Cookies and Tracking
We may use cookies and similar technologies for:
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Essential functions (e.g., login, cart)
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Service improvement and analytics
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Marketing (only with explicit consent)
You can manage preferences via browser settings or our cookie preference tool.
12. Updates to This Policy
This policy may be updated periodically to reflect changes in law, practice, or our operations. We will publish the effective date and notify users of significant changes.
Contact Us
To ask questions, submit requests, or exercise your rights, email us at info@shipped.io
Shipped.io – Pasteur Street, Gemmayzeh, Burotec Building, Lebanon
